Case Study Deep-Dive: How Slack, Zoom, and HubSpot Built Billion-Dollar Moats Through Customer Understanding
Three companies. Three different markets. One shared secret. Slack didn’t build better chat. Zoom didn’t build superior video conferencing. HubSpot didn’t create […]
The Scale Paradox: Why 500M Users Make Duolingo Unbeatable
Duolingo's 12x advantage over Babbel isn't about features - it's about data network effects. Here's what 15 years of scaling learning platforms taught me about competitive moats.
The Customer Discovery Framework: Integrating JTBD, Customer Development, and ODI
Learn how to integrate Jobs-to-be-Done, Customer Development, and Outcome-Driven Innovation into a unified framework that achieves 86% innovation success rates.
Duolingo is Not a ‘Real’ Language Learning App… Is It?
A LinkedIn PM's 1000-day streak couldn't help her talk to a 7-year-old. Here's why the critics of Duolingo are missing the real point about language acquisition.
Why 80% of SaaS Features Are Copied in 6 Months (And How to Build Un-copiable Advantages)
Discover why feature copying is killing SaaS differentiation and learn how customer discovery creates sustainable competitive moats that competitors can't replicate.
The EU AI Act: Why UK SaaS Leaders Should See Opportunity, Not Obstacle
When I first heard about the EU AI Act back in early 2024, my immediate reaction was probably the same as yours: […]
EU AI Act – a 6 minute deep dive
Navigating the EU AI Act: A UK SaaS Business Guide provides guidance on the EU AI Act (Regulation (EU) 2024/1689) – the […]
Podcast Episode 1 – AI Prompt Directory
Unlock the hidden superpower every product leader needs: strategic prompt engineering. In this AI-generated deep dive, discover the exact prompts and techniques […]
The AI Prompt Directory: What it’s all about
Why I Wrote This Playbook I’m incredibly excited to announce the release of my latest work, “The AI Prompt Directory: A Playbook […]
Choosing the right AI tools (for the right job)
It’s easy (when you know how) to build effective AI systems that genuinely work for your business – obviously, you need focus […]
Understanding AI Tokens: The Hidden Economics Behind Your Next Software Feature
Table of Contents When I first encountered the concept of “tokens” in AI systems, I was completely baffled. Here I was, someone […]
Navigating the AI Stigma: From Shame to Strategic Advantage
Table of Contents The Hidden Paradox of AI in the Workplace In today’s rapidly evolving product development landscape, a curious phenomenon has […]